"In the process of doing what we can with our patients, aiming to hear what they are most deeply needing to communicate, and seeking to understand it, we also try to remain reliable, concerned and appropriately responsive to our patients. In the relationship that results from this, patients may find experience that is new to them. This in itself can be profoundly therapeutic. However, I belive it should never be our aim simply to provide better experience. I do not find that any lasting change results from ''good experience'' alone, particularly if a therapist has intentionally tried to provide it. But what can prove to be better, and more deeply therapeutic, is something more interactional than that. This involves both parties in a process that seems to have its own unconscious wisdom and direction, if we learn to tune into it and to follow it. And the clinical journey that ensues can lead us beyond anything that common sense alone could have suggested or that we might consciously have imagined or chosen for a patient."
(Casement, P.J. (2002) Learning from our Mistakes. London: Routledge.)